1. Who we are

K&T Wellness Studio Owner: Kristina Plackova Email: info@ktwellnessstudio.com Telephone: 07354 863537 Location: Lincolnshire, UK For data protection purposes, K&T Wellness Studio is the organisation responsible for the personal information described in this Privacy Policy.

2. What information we may collect

Depending on how you use our services, we may collect: Contact information Name Telephone number Email address Appointment details Messages or enquiries you send to us Booking and treatment information Appointment date and time Treatment requested Treatment history where relevant Treatment preferences Notes necessary to provide your treatment safely Health and wellbeing information Our consultation and treatment forms may ask for information relevant to providing massage therapy safely, such as: Injuries Medical conditions Physical symptoms Allergies Medication information where relevant Previous treatments Relevant health history Other information you choose to provide that may affect your treatment Health information is special category personal data under UK data protection law. We only collect information that is relevant and necessary for the purposes explained to you. Payment information Where you make a payment, payment information may be processed through the payment provider used by K&T Wellness Studio. We do not intend to store complete payment-card details ourselves.

3. How we use your information

We may use your information to: Respond to enquiries Arrange and manage appointments Provide massage and wellness treatments Complete consultation and treatment records Check whether a treatment is appropriate and safe Communicate with you about appointments Send appointment reminders Process payments Keep appropriate business and financial records Deal with complaints or queries Maintain appropriate insurance and legal records Improve our services Send marketing communications where you have given the required permission or where another lawful basis permits this We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on: Contract / steps before entering into a contract For example, when arranging and providing an appointment you have requested. Legal obligation For example, where we need to keep financial or other records because the law requires us to do so. Legitimate interests For appropriate business administration, maintaining records, managing appointments and protecting the business, where our legitimate interests are not overridden by your rights. Consent Where we ask for your permission for a particular use of your information, such as certain marketing communications. For health information, which is special category data, we must also satisfy an additional condition under Article 9 UK GDPR. Where we rely on explicit consent, this will be obtained through a clear express statement rather than being inferred from your actions.

5. Your consultation and health information

Massage therapy may require you to provide information about your health, injuries and physical condition. We use this information only as necessary to: Understand your treatment needs Identify relevant contraindications or precautions Provide appropriate treatment Adapt treatment where necessary Maintain appropriate treatment records Protect your health and safety We aim to collect only information that is relevant and necessary. The ICO specifically advises organisations processing health information to minimise the amount of health information collected and retained. Your consultation information will not be used for advertising or sold to marketing companies.

6. Who we may share your information with

We do not sell your personal information. Where necessary, information may be shared with trusted service providers who help us operate the business, for example: Website provider Booking system Payment provider Email or communication provider Accounting/bookkeeping services Professional advisers Insurers where necessary IT or technical service providers We only share information where there is a lawful reason to do so and, where appropriate, require service providers to protect the information they process on our behalf. Health information will not routinely be shared with third parties. Where disclosure of health information is necessary, we will only do so where there is an appropriate legal basis and/or other applicable legal justification.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, insurance or professional record-keeping requirements. Different types of information may therefore be retained for different periods. When information is no longer required, we will securely delete it or dispose of it appropriately.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against: Unauthorised access Loss Misuse Accidental destruction Unauthorised disclosure Unauthorised alteration Access to client information is restricted to information that is reasonably necessary for the operation of K&T Wellness Studio. Because health information is particularly sensitive, we take additional care when collecting, storing and accessing it.

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law including the right to: Ask for access to the personal information we hold about you Ask us to correct inaccurate or incomplete information Ask us to delete information where there is no good reason for us to continue processing it Ask us to restrict processing in certain circumstances Object to certain processing Object to direct marketing Withdraw consent where we rely on consent Request certain information in a portable format where applicable Some rights are subject to legal exceptions and may not apply in every situation. If you withdraw consent, this will not affect processing that took place lawfully before you withdrew your consent.

10. Direct marketing

If you choose to receive marketing from K&T Wellness Studio, we may contact you about: New treatments Offers Appointments Studio updates Other K&T Wellness Studio services You can unsubscribe or ask us to stop sending marketing messages at any time. We will respect your request to stop receiving direct marketing.

11. Cookies

Our website may use cookies and similar technologies. Some cookies may be necessary for the website to operate correctly. Other cookies may be used for analytics, preferences or other purposes. Where required, we will ask for your consent before using non-essential cookies.

12. Wix and third-party services

Our website may be hosted by Wix and may use third-party services for functions such as: Website hosting Booking Contact forms Payments Analytics Email communications These providers may process personal information on our behalf or independently depending on the service. Their own privacy policies may also apply.

13. International transfers

Some technology and service providers used by websites may process information outside the UK. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

14. Children

Our services and website are not specifically directed towards children unless expressly stated otherwise. If information relating to a child is provided, we will handle it appropriately and only use it for the purposes for which it was collected.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect: Changes to our services Changes to our website Changes to technology Changes to data protection requirements Changes to the way we process personal information The latest version will be published on our website with the date of the most recent update.

16. Contact us

If you have any questions about this Privacy Policy or how K&T Wellness Studio uses your personal information, please contact: K&T Wellness Studio Kristina Plackova 📧 info@ktwellnessstudio.com 📞 07354 863537

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concern. You also have the right to complain to the UK’s data protection regulator: Information Commissioner’s Office (ICO) Make a complaint at ico.org.uk/make-a-complaint